Voip Phone Services

The movement to a work-from-anywhere model has driven Massachusetts businesses to consider new approaches to business communications.

For many, Voice over Internet Protocol (VoIP) offers a reliable and cost-effective phone system solution. Having the right technology consulting to help you select the best vendors and service provider can make all the difference.

What is VoIP?

VoIP is also referred to as IP Telephony, Internet Telephony, and Internet Calling. The phone system uses a network of cabling and switches similar to what computers use. It is a proven solution that can significantly cut down communications costs while adding more features, such as expandability, voice-to-email, auto-attendant, and call recording.

VoIP converts your voice into a digital signal that travels over the internet. It takes audio messages and converts them to a digital signal hosted PBX in the cloud. VoIP allows your employees to make a call directly from a computer or laptop, a special VoIP phone or a traditional business phone connected to a special adapter. Your VoIP service provider then sends the call over to your telephone carrier, which relays your message to other phones.

VoIP can be delivered as an in-house system or hosted by a 3rd party provider.

Secure Networks VoIP Services

Why Massachusetts organizations are choosing VoIP

More and more often, Massachusetts businesses are partnering with Secure Networks to adopt new cloud-based communications technology. No more purchasing, installing, and maintaining communications applications. Instead, companies pay a monthly service fee for cloud applications (including virtual phone systems) stored in secure data centers. Your cloud phone system vendor takes care of configuring, upgrading and managing your system.   

Secure Networks communications supports VoIP solutions for companies of all sizes. There are many benefits to using a VoIP solution for your business, including: 

Keep Costs Down: 

Secure Networks’ team of business communications professionals don’t just provide training to make the transition to VoIP smooth; we also find a solution that is within your budget. 

Expedited Installation and Maintenance 

Installing a VoIP phone systems is simple and, unlike traditional phone lines, does not require you to run phone wiring and cabling throughout your facility. 

Maintain Mobility 

Employees can communicate from anywhere, using a laptop or smart device, which allows them to effectively communicate with customers, co-workers and business partners. 

Scale Up or Down: 

Your business phone system can handle as many calls as your business needs to make. Hosted VoIP also makes it easy and inexpensive to add new users, allowing your business to scale up or down as needed. 

In-House vs. Hosted VoIP Systems 

An in-house VoIP system maintains all the phone extensions and a master hardware and software that connects all the phones in your office together. The master unit connects to traditional phone lines to carry the phone traffic in and out of your office.  

If a business does not want to incur the capital costs of buying a full in-house VoIP system, or perhaps the cost of hiring the specialists needed to support one, then a more managed IT services model, using a hosted VoIP service and IT support, can turn capital expenditure into an operating expense. 

With a 3rd-party hosted VoIP system, the master unit is located at the provider’s data center, and your phone extensions connect to it over your internet connection. Both kinds use the same or similar technology between the master unit and the extensions. 

How to Decide Which VoIP System is for You 


  • Examine the firm’s existing infrastructure  
  • Review expansion plans (team and facilities) 
  • Determine current and future business needs, like the estimated time frame for the conversion, strategic objectives and budgets 
  • Estimate bandwidth and structured cabling requirements 
  • Identify criteria for VoIP solutions, information security, disaster planning/recovery, and redundancy 
  • Estimate total number of peak-time users in all locations, plus temporary/seasonal workers 
  • Audit existing network capacity, contracts, and telecom assets 

Just need support? Think a hosted approach. Secure Networks works with vendors to provide hosted services so customers can trust that their digital communications are reliably set up and designed to serve their business. 

For VoIP IT Support You Can Trust, Turn to Secure Networks

You need a business phone service provider you can trust to keep your employees productive and engaged. Whether you are looking for small business phone solutions or you are a larger business with increasing demands, we can help. It’s all part of the comprehensive technology consulting services we offer our clients.

Ready to communicate better?

Explore the benefits you didn't even know were possible with a digital phone system with a VoIP network through Secure Networks. Working with Secure Networks yields both financial and operational gains for your business. Are you ready to make the switch? Contact Secure Networks today and make your phone call system simpler and smoother.