Frequently Asked Questions

FAQs on Working with Secure Networks as your Managed Service Provider (MSP)

Working with a Managed Service Provider can be a strategic decision to streamline your IT operations, enhance cybersecurity, and reduce operational costs. When considering an MSP, it’s essential to choose a partner that aligns with your business’s unique needs and objectives. Below are the most common questions we are asked when an organization is considering partnering with Secure Networks.

What is a Managed Service Provider (MSP)?

An MSP is a third-party company that provides a range of IT services and solutions to businesses. These services can include network management, cybersecurity, cloud services, helpdesk support, and more.

 Why should my business consider working with an MSP?

MSPs offer IT expertise, scalability, cost-efficiency, and fast support, allowing businesses to focus on their core operations while outsourcing their IT needs to experts.

What types of services does Secure Networks offer?

Secure Networks offerings include IT infrastructure and network management, data backup and recovery, cybersecurity services, Voice over IP (VoIP), cloud hosting, consulting, training, helpdesk support, and more.

How can I determine if my business needs an MSP?

Consider partnering with an MSP if you lack in-house IT expertise, face recurring technical issues, require proactive cybersecurity measures, or need to scale your IT infrastructure to support business growth.

What should I look for in an MSP?

When choosing an MSP, consider factors like their experience, expertise, track record, service offerings, scalability, and their ability to align with your business goals.

Can Secure Networks provide cybersecurity solutions for my business?

Yes, we offer comprehensive cybersecurity services, including threat detection, prevention, incident response, and compliance support to protect your data and systems.

How does your pricing work?

Secure Networks offers custom monthly plans, where you pay based on the IT services and level of support required. The cost will vary depending on factors such as the size of your business, the complexity of your IT infrastructure, and the services you select. Any IT projects outside the scope of our monthly agreement will be quoted and billed separately. With a  trusted partner in place, you can more easily plan your yearly IT budget.

Can I still have in-house IT staff when working with Secure Networks?

Yes, you can maintain in-house IT staff to work alongside us. This hybrid approach allows businesses to benefit from specialized expertise while keeping internal IT resources for specific tasks or projects.

How does data security work with an MSP?

MSPs prioritize data security and typically have strict security protocols in place to protect your information. Make sure to discuss security measures and compliance standards with your chosen MSP. At Secure Networks, we take cybersecurity extremely seriously.

Can I change or terminate my contract if needed?

Your contract with Secure Networks allows for plenty of flexibility. You can adjust your service level or terminate your contract at any time.

What should I expect in terms of support and response times?

We strive to respond to every support incident within 30 minutes and make every effort to resolve those issues the same business day.

How can Secure Networks help my business with technology planning and growth?

Secure Networks will put an IT roadmap in place to align your technology strategy with your business goals. We can provide insights into technology trends and help you plan for future growth and innovation.