Switching MSP Case Study

Enhancing IT Efficiency and Cybersecurity

Transitioning from an Underperforming MSP to Secure Networks

Our client is a technology company* specializing in software development and IT services. Their previous MSP had initially promised comprehensive IT support but consistently failed to meet expectations. Over time, they realized that they needed a more reliable and proactive MSP to address their IT and cybersecurity challenges. By partnering with Secure Networks, they experienced significant benefits, particularly in the areas of IT roadmaps and 24/7 cybersecurity through our Security Operations Center (SOC).

Before reaching out to Secure Networks, our client experienced several issues with their MSP:

  1. Over-promised, Under-delivered: The MSP had consistently over-promised on the quality and scope of services they would provide, leading to missed deadlines and ongoing technical issues.
  2. Reactive Rather Than Proactive: The MSP was reactive in addressing IT problems, often failing to identify and resolve issues before they escalated into major disruptions.
  3. Lack of Cybersecurity Vigilance: The MSP lacked a robust cybersecurity strategy, which left them vulnerable to potential threats and attacks.
  4. Absence of IT Roadmaps: The MSP did not provide a clear IT roadmap, making it challenging for them to plan for the future and align technology with business objectives.

Identifying a New Managed Service Provider

Frustrated by the shortcomings of their existing MSP, they decided to explore alternative MSP options. After careful consideration, they partnered with Secure Networks, due to our reputation for delivering high-quality IT services and robust cybersecurity solutions. The transition involved:

  1. Thorough Assessment: Secure Networks conducted a comprehensive evaluation of the existing IT infrastructure, identifying areas that required immediate attention.
  2. Custom IT Roadmap: Secure Networks created a tailored IT roadmap aligned with their business goals, ensuring that technology investments supported growth and innovation.
  3. 24/7 Security Operations Center (SOC): Secure Networks established a state-of-the-art SOC, providing real-time network monitoring, threat detection, and response to enhance the cybersecurity posture.

Benefits of Switching their MSP

Our client experienced numerous benefits following the switch to Secure Networks:

  1. Improved Reliability: Secure Networks delivered on their promises, offering consistent and reliable IT support, reducing downtime, and enhancing overall system performance.
  2. Proactive Problem Solving: Secure Networks adopted a proactive approach, identifying and resolving IT issues before they could disrupt operations.
  3. Enhanced Cybersecurity: The 24/7 SOC established by Secure Networks significantly strengthened their cybersecurity, protecting them from cyber threats and ensuring compliance with industry regulations.
  4. Strategic IT Roadmaps: Secure Networks’ customized IT roadmaps helped them align their technology investments with business objectives, resulting in business growth.


The decision to transition to Secure Networks as their Managed Service Provider marked a turning point in our client’s IT operations. Secure Networks’ commitment to delivering reliable IT services, a robust 24/7 SOC, and strategic IT roadmaps enabled them to operate more efficiently, securely, and with a clear vision for the future.

Contact Secure Networks today if you feel your current MSP is over-promising and under-delivering.

*Name withheld for client confidentiality