VoIP: The Future of Phone Tech in Managed IT Services

May 11th, 2021 VoIP
VoIP: The Future of Phone Tech in Managed IT Services

Managed IT services will let you seize the future in communication. Between 2010 and 2018, the number of VoIP business phone systems increased dramatically, from 6.2 million to 41.6 million. 

Will your phone service continue to meet your needs in the years to come? 

What Is VoIP Phone Technology and How Does It Work?

Digital technology seems to have emerged everywhere, including our phone lines. Voice over Internet Protocol (VoIP) is the next step in your phone communication, and it has begun to render old, traditional office landlines obsolete.

With a VoIP system, businesses get a reliable and cost-effective phone system. The technology takes the audio information and converts it to a digital signal hosted PBX in the cloud. The VoIP service provider will relay the call over to the telephone carriers, which carry your message crisply and cleanly to other phones.

When considering a VoIP system, 3 main factors will impact the choice you make.

The managed IT services option vs. hosted options and IT support

The level of involvement you want in the management and maintenance of your VoIP setup will determine if you want a managed or hosted system. Companies who want more managed IT services can select a hosted VoIP, which will allow them to leave the services to the IT support to manage. 

A managed on-site setup may offer businesses more opportunities to customize their technology, but it requires more industry understanding and IT capabilities.

Secure Networks, for example, works with vendors to provide hosted services so that customers can trust that their digital communications are reliably set up and designed to serve their business.

Mobile integration

UCaaS brings cloud-based communication systems together with critical components for business phone systems. These capabilities ensure that you can access essential services, such as an enterprise-level phone system, meeting capabilities and instant messaging, together in a single bundle.

Growth capabilities

You require a voice IT management system that is easily scalable and can help your business grow as needed. As your business thrives, you want a phone system that can meet your needs and provide exceptional service each step of the way. 

VoIP vs. Landline: Which Performs Better from a Costs Perspective?

The latest technology can offer you solutions that will help you engage with customers reliably, while still maintaining a cost-effective solution. If you spend your business’ money on a phone system, you do not have the time or patience to deal with regular outages and struggles. You want to rely on it to empower your customer service potential and business growth. Fortunately, key areas will help your business tap into the latest capabilities.


Landlines face considerable limitations that can hurt business. A severe storm or other power outages can dismantle the system for days at a time. VoIP systems, however, work as long as there is internet service. If the internet goes down, you have the option to transfer calls to your cell phone. You maximize your uptime and your opportunities to connect with customers.

International calls

With Public Switched Telephone Network calls, the fees you can accumulate through international calls are astronomical. VoIP networks, however, enable you to make calls to other countries for just cents a minute. You can also set up toll-free numbers to allow international customers to call you with as little hassle as possible.


Security presents a major concern for many businesses. With landlines, however, they have to worry about eavesdropping through the wiring. VoIP phone systems use strict cybersecurity protocols to monitor data systems. Call encryption is also possible, and lines are monitored by reputable services around the clock to watch for vulnerabilities, keeping the lines secure.

Call quality

To ensure you provide outstanding customer service and present a good impression of your brand, you also want to monitor your call quality. Fortunately, VoIP systems produce high-quality calls that can provide a vast improvement over traditional phone lines. Advancements in audio technology through digital means allow VoIP systems to help reduce background noise and echoes to produce a clear, crisp phone experience.


Redundancy makes it easy to set up call forwarding for people outside the office. It also ensures that you always have a backup to prevent system failures. Although we do not want to think about systems going down, redundancy can mean that even a temporary outage in the system does not result in that.

Selecting a Reliable Managed IT Services and VoIP Phone Technology Provider

Selecting a VoIP provider can benefit your business in a variety of ways, but the key lies in finding a provider you can trust. While the VoIP system itself offers incredible reliability and a cost-effective means of communicating with customers, not all business providers are the same. You need to consider your business needs, both now and in the future.

You want a managed IT services provider who can offer you:

  • Reliable, clear call quality
  • Freedom from the anxiety of an impending outage
  • Quality customer service you can reach whenever you have a question
  • The capacity to handle your incoming call volume
  • The bandwidth to work with your existing resources dedicated to call volume, such as a calling center

Which VoIP provider works best for me?

Certain VoIP providers will give you better service than others. To make sure you get the best possible managed IT services provider for you, you will need to evaluate your options based on a few key factors.

  1. Look at the different packages and service offerings from the providers and how they align with your business needs. What will matter the most to your organization? What will help you grow?
  2. Consider your budget. What works with your available resources?
  3. What do other customers say? Look at customer reviews.
  4. How is the customer support? How quickly and easily can you get in touch with someone if you have a question?
  5. How reliable is this vendor’s network? Do they have the proven reliability and uptime that you want for your business?
  6. Does the system offer you the redundancy and multiple data centers that will provide your phone network with the protection it needs?
  7. Does this provider have experience serving businesses in your industry?
  8. Examine if this provider offers you contracts that benefit you, such as deals for nonprofits and contract lengths and terms that work with your organization.

Learn More About What Secure Networks Offers You

Your traditional phone infrastructure provided you with the ability to connect with customers. Now explore the benefits you didn't even know were possible with a digital phone system with a VoIP network through Secure Networks. Explore the difference that digital phone systems can make in your ability to grow and amplify your organization.

All it takes is a simple phone call. Learn what a VoIP network and Secure Networks can do for you.