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Why your business should record calls

June 22nd, 2020 VoIP

Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction.

Microsoft 365 signals a new era of productivity for SMBs

In April 2020, Microsoft launched Microsoft 365, the successor to its popular Office 365. But it’s not a mere name change. The tech giant is also introducing improvements to its productivity software that will enhance how your business deals with cyberthreats every day.

How MSPs are supporting clients during the COVID-19 pandemic

The COVID-19 pandemic and the sweeping shutdowns to contain the spread of the virus brought about significant impacts on businesses. Many small companies realized they lacked the resources to rapidly adopt a remote work setup and tapped their IT partners to help address their technology demands.

Watch out for this Android malware

Security researchers have discovered a new Android malware called DEFENSOR ID that snuck its way into the Google Play Store. Forensic analysis shows that the malware takes advantage of an Android device’s Accessibility Services to infiltrate the system and cause damage without being detected.

VoLTE: What is it, and how different is it from VoIP?

June 1st, 2020 VoIP

Voice over Internet Protocol (VoIP) is a must for today’s businesses. Compared to the old analog phone system, VoIP is a more effective communication tool. Aside from making voice calls, you can also do conference calls, send instant messaging, queue calls, have music on hold, and record calls with VoIP. But now there’s a new […]

Microsoft 365 update channels: What you need to know

Many businesses using Microsoft 365 prefer to have the latest versions of the productivity suite’s applications. Some businesses prefer to get updates as soon as they become available, while others prefer to update their systems on a predictable schedule.

Why your SMB needs a business continuity plan (BCP)

Multiple things can disrupt the operations of small- to medium-sized businesses (SMBs), such as natural disasters or cyberattacks. This can lead to lost revenue, or in some extreme cases, business closure. But having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster.

How to protect your business printers from hackers

Organizations spend resources on keeping their technology and devices secure, but they often overlook one crucial piece of hardware: printers. Printers, just like computers and Wi-Fi networks, can be an entry point for hackers and a gateway to your business’s sensitive information.

How to troubleshoot common printer problems

Printers are one of the most frustrating computer hardware to fix. They will often display an error message that tells you little about how to solve the issue. But by being aware of some of the most common printer problems and how to troubleshoot them, you can fix the issues and stay productive.