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8 Reasons You Should Outsource IT Support

Outsource IT support to get the most advanced software, the most highly trained engineers and an easy-to-use help desk at your fingertips for handling all your IT problems. Problems that you’d no longer have to spend time trying to fix yourself.

At Secure Networks, we understand you are frustrated with the entire business environment, but your IT is something easily remedied with our managed IT services and a flat, monthly budget.

Here are 8 reasons to outsource IT support:

1.    Reduce IT Support Costs

Old, outdated software keeps you from optimum performance, which adds an hourly cost to your bottom line. If employees are forced to use work-arounds, they take twice as long as seamless integrated solutions. These hidden costs of lost productivity rise without you even realizing it. However, when you outsource it support, you take advantage of enterprise level software for lower prices.

Save on IT Support Labor

Hire an in-house IT techie and you are looking at a minimum $50,000 salary plus benefits and office space. You have additional costs for constant training, certifications and keeping up with technology advancements. By outsourcing IT support, you are accessing the most advanced and trained technicians who’ve likely worked through similar problems multiple times. Quicker resolution leads to increased productivity and fewer future problems.

Network Infrastructure Hardware

Hardware ages over time and stops working. You preserve cash flow by having a replacement plan in place that rotates equipment on a staggered plan. As your IT support partner, we will build a 3-year strategic plan for hardware and software updates to meet your growth and budgetary needs.

Office Productivity Software

Software licensing costs are reduced by using seamless, integrated software solutions, like Microsoft Office 365. Costs go up when your software programs don’t play nice with each other. If they don’t work from home offices or if they require work-arounds to finish the job, costs continue to rise. At Secure Networks, our IT support offers remote work tools, software and expertise to seamlessly integrate your employees from anywhere, plus the added benefit of scaling up or down easily.

Secure Networks provides outsourced IT services for your team on a flat, monthly cost basis. Budgeting is simpler, help desk support is easily accessible and wasted resources are minimized when you outsource IT support.

2.    Use Only the IT services You Need

The right IT solution for you might be something that is easily scaled up or down. Employee fluctuations cause things to slip through the cracks. Passwords need to get changed, access needs to get removed and hardware needs to get returned. Secure Networks encourages clients to take advantage of cloud-based IT solutions to provide the flexibility and cost reductions of not having equipment on site.

3.    Data Backup and Recovery

One huge benefit from outsourcing your IT support is having a dedicated backup and recovery plan. When one team is monitoring to ensure your backups are getting implemented, your system health is intact and your endpoints are secure, you are confident that an entire category of stress is off your shoulders. Secure Networks provides business continuity plans for maximizing data recovery by using two separate off-site data centers. As a result, get a complete fail-safe for your data.

4.    Prevent Cyberattacks

There is a right way and a wrong way to protect your systems from cyberattacks. You might think you are protected, but after a breach, you realize you had a minimal level of security in place and dozens of risky end points. At Secure Networks, you get enterprise-level cybersecurity protection at a fraction of the cost.

5.    Technology Expertise

When technology changes rapidly, you don’t have the time to investigate IT issues, learn new integration platforms or research new security protocols. Outsource your technical support in order to continue advancing your own industry knowledge while the IT experts do the same in their industry. Secure Networks’ technology consulting gives you a 30,000-foot view plus the pros and cons of different hardware and software tools to fix your IT problems.

6.    Your Current IT person Is Overwhelmed

The amount of IT tasks we’ve faced this year has grown exponentially. Remote workers, online payments, personal cell phones for work email and video conferencing demands have rocked the business world. Consequently, your IT staff are completely overwhelmed. Outsource IT to Secure Networks to get the luxury of 3 separate support legs:

  • Dedicated Account Manager
  • Dedicated Technical Manager
  • 24/7 Support Team for remote monitoring and guaranteed 20-minute response

7.    IT Training

Your data security is only as good as the humans using it. Employees aren’t trained on how to spot phishing emails, how to change passwords and what apps are dangerous to download, making your IT system vulnerable. One way Secure Networks offers outsource support is through training. Leverage these best practices for your team to build awareness and skills to be better equipped for IT challenges. With company-specific scenarios to explain how all of your software integrates, how to use it efficiently and what happens when security protocols aren’t adhered to, your culture starts to enjoy technology.

8.    IT Planning

You might be accustomed to strategic business planning, but not know all the options available to you for building a sustainable IT infrastructure for future growth. Between integrations, security advancements, threat testing and office productivity tools, there are dozens of options that take your business to the next level. Secure Networks is well known for building comprehensive 3-year IT management plans by getting vested in your success. Recommendations are based on your unique requirements and custom designed for reducing headaches while being smart about investments.

Outsource IT Support

Outsource IT support to get a step closer to being the competitively advanced company you strive to be. You advance your objectives by being lean, efficient and protected. Employees will use the tools for better communication, better processes and better client performance. As a result, clients appreciate your advanced security protocols and learn by example how to manage encryption, big data sets and high-level performance efficiency.

The days of relying on bare minimums, work-arounds or outdated hardware are over. If you continue to manage your own IT, you are not only missing best practices and the most advanced techniques and tools, but you are more vulnerable to risk, loss and damage. Furthermore, one business email can take down your operations for days, causing severe financial, emotional and reputation damages.

The very best action you can take right now is to get ahold of Secure Networks for a free assessment of your IT system. We analyze your business operations, identify weaknesses and inefficiencies and build you a 3-year strategic IT plan with the best practices and tools available today. Call us at (508) 433-3477or schedule an assessment.