Solutions Designer

Solutions Designer

Benefits Offered

Medical, Dental, 401K

Employment Type

Full-Time

Essential Duties and Responsibilities:

  • • Planning, leading and executing client and corporate technology projects
  • • Providing technical client consulting, including recommending the technology solution for client needs
  • • Resolving Tier 3 client Support requests
  • • Provide IT Support relating to issues with internal and client systems and network infrastructure
  • • Furnish support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • • Providing Support services for virtualization technologies: VMware, Citrix, and Microsoft
  • • Providing Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • • Supporting disaster recovery solutions and initiatives
  • • Supporting Remote access solution support: VPN, Terminal Services, and Citrix
  • • Monitoring our remote monitoring and management system alerts and notifications, and resolve service tickets
  • • Mentoring company Tech Support staff
  • • Identify, define and document process improvements
  • • Communication with customers as required: keeping them informed of incident progress and notifying them of impending changes
  • • Staying current on technology and trends and evaluating and recommending technology products which enhance company and client efficiency and effectiveness

Additional Duties and Responsibilities:

  • • Document internal processes and procedures
  • • Document all steps taken to resolve client Support requests
  • • Responsible for efficiently and effectively utilizing ConnectWise in support of daily workload
  • • Understand Secure Networks product offerings and how to manage them
  • • Review IT publications and online materials to remain up-to-date with current and emerging technologies

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • • Diagnosis skills of technical issues
  • • Ability to multi-task and adapt to changes quickly
  • • Understanding of support tools, techniques, and how technology is used to provide IT services
  • • Self-motivated with the ability to work in a fast-moving environment
  • • Improve customer service, perception, and satisfaction
  • • Ability to work individually or in a team and communicate effectively
  • • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

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